Senior Co-ordinator – Group Tour Operations

As a member of the integrated Operations team, the candidate will be responsible for the fulfillment and preparation of group tours before departure.

 

Responsibilities

 

  • Handle day-to-day operation duties, follow through production and operation processes in adherence to the Company’s product and service standard
  • Co-ordinate with suppliers on rates and inventory according to the superior’s instructions
  • Monitor and follow up schedules of deposit and payment for air and land suppliers
  • Create and support product built in booking system, follow up inputs of cost breakdowns and other entries as required
  • Prepare tour files and detailed briefing for tour escorts
  • Co-ordinate with stakeholders for any special requests from customers ensuring fulfillment by tour escorts and suppliers on tours
  • Provide on tour support to tour escorts ensuring quality service delivery and operation efficiency
  • Perform ad-hoc duties as and when assigned

Requirements

 

  • Completion of HKCEE/HKDSE with training in tourism management or related disciplines
  • At least 2-3 years’ working experience in travel industry, preferably with experience in cruise and group tour operations
  • Good customer service orientation, communication & interpersonal skills
  • Proactive, well organized and attentive to details
  • Must be computer literate and familiar with MS Office
  • Fast and accurate typing skills including Chinese word processing
  • Able to work under pressure and to meet multiple deadlines
  • Good command of both written and spoken English and Cantonese
  • Candidate with more experience will be considered as Supervisor

 

Interested parties please send application together with full resume, present and expected salary to jobs@kuonitravel.com.hk

 

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