Head of Department - e-Commerce, Marketing & Customer Services

The Role

Reporting to the Managing Director, you will be a key member of the management team. You will lead and manage the e-Commerce, Marketing and Customer Services departments. We are looking for a strategic, entrepreneurial and innovative candidate with strong business acumen and leadership skills to develop and implement effective e-Commerce and marketing strategies in achieving business goals.

 

Responsibilities

 

  • Formulate and execute effective e-Commerce and marketing strategies with focus on increasing market share, expanding new segments and new channels through innovative products and services
  • Formulate and execute effective branding strategies to promote and up-keep the equity and goodwill of the company brand
  • Formulate and uplift service performance at all customer touch points to achieve service excellence
  • Analyze customer behaviours and market trends through strategic CRM analytic and marketing analysis to establish long to short term strategies in achieving business goals
  • Lead and drive CRM & customer loyalty initiatives for customer engagement, conversion and retention to achieve business growth
  • Develop and maintain strong relationship with business partners to identify and explore business opportunities
  • Provide leadership, establish and monitor performance goals in achieving the set objectives

 

Requirements

 

  • Degree in e-Commerce / marketing / tourism management
  • At least 10 years' relevant experience at managerial level preferably in tourism industry.
  • Experience in online B2B and B2C is an advantage
  • Excellent negotiation, communication and presentation skills
  • Strong leadership skills with track record in project/change management
  • Strong PC literacy with knowledge in CRM system
  • Proficiency in both written and spoken English, Cantonese and Mandarin.
  • Candidates with more experience will also be considered

 

Interested parties please send application together with full resume, present and expected salary to jobs@kuonitravel.com.hk

 

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